Delivery & Return Policy

1. Delivery Process

• Ruuter, operated by BAT Bilişim, primarily provides digital services such as event bookings and trainer connections, which are instantly accessible through the platform.
• If any physical products are introduced, estimated delivery times will be stated at the time of purchase.
• BAT Bilişim reserves the right to refuse delivery in cases of fraudulent transactions or violations of terms of service.

2. Return & Refund Policy

• Subscriptions and event reservations may be canceled within the timeframes set by the event organizer. Cancellations made outside these designated periods will not be eligible for a refund.
• In case of technical failures preventing the use of services, users may submit a refund request via info@ruuter.app. Requests will be evaluated based on service logs and technical records.
• Physical products (if applicable) may be returned within 14 days of receipt, provided they remain unused and in original packaging.
• BAT Bilişim reserves the right to deny refunds if the product or service has been utilized in violation of our policies.

3. Legal Rights & Limitations

• BAT Bilişim retains the right to modify its services, pricing, and policies without prior notice.
• Users are responsible for ensuring compliance with platform guidelines when making transactions.
• Refund decisions are at the sole discretion of BAT Bilişim and will be processed in accordance with applicable laws.

4. Contact Information